Terms & Conditions

Last updated: 28/11/2025

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1. About Us

1.1 Zentripo is operated by a sole trader and independent franchisee of The Good Travel Agent, registered in England and Wales | Registered No. 14982784 | VAT No. 443808682 

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2. Our Service – Completely Free Consultancy

2.1 Every consultation, Zoom call, telephone call-back, WhatsApp message, email or any other advice I give you is 100 % free. You will never pay anything to Zentripo or to me personally.

2.2 I help you find and book holidays as a franchisee of The Good Travel Agent.

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3. Bookings & Payments

3.1 When you decide to go ahead, the contract for your holiday or travel service is made directly between you and The Good Travel Agent (the franchisor).

3.2 You will pay the full holiday cost to The Good Travel Agent (usually by bank transfer, card payment or secure payment link).

3.3 Zentripo and never handle or receive any customer payments.

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4. Contacting Me

1.1 You can reach me free of charge at any time using the booking calendar, the “Call Me”, “WhatsApp Me” or “Email Me” buttons, or directly by phone, WhatsApp, email or social media. (Your own network/data charges may apply – these are charged by your provider, not by me.)

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5. Booking Conditions & Who Is Responsible

5.1 Your booking is governed solely by the terms and conditions of The Good Travel Agent, which you will be asked to accept before payment.

5.2 Zentripo is responsible for any errors that occur during the booking process (such as entering in details wrong to the supplier), but has no liability for the performance, cancellation, quality, delays or any other aspect of the holiday.

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6. If Something Goes Wrong – We are here to Help

6.1 Although I am not legally responsible for any faults made by the supplier, I am always happy to act as your intermediary during your trip. 

6.2 If you have any query, amendment request, cancellation or complaint about the holiday itself after the trip has ended, please contact the supplier.

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7. Cancelling or Rescheduling a Consultation with Me

7.1You can cancel or move any consultation or call with me at any time completely free of charge.

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8. Financial Protection

8.1 Zentripo is a proud member of The Good Travel Agent and operates under ABTA membership number P8607. This means you benefit from ABTA's assistance and Code of Conduct, with financial protection for your money when you book a package holiday. Please note that if you purchase other travel arrangements such as accommodation only, this protection does not apply.​

8.2 When you book with an ABTA Member, you can expect high service standards, fair terms of trading, and accurate information. ABTA's strict joining criteria for Members, code of conduct, customer helpline, and complaints resolution scheme are all there to give you confidence and peace of mind when booking your travel arrangements.

8.3 For more information about ABTA, its Code of Conduct, and the arbitration scheme available in the event of a complaint, contact: ABTA, 30 Park Street, London SE1 9EQ | Tel: 020 3117 0599 | www.abta.com

8.4 Many of the flight and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate, visit https://www.atol.org/about-atol/atol-certificates/

8.5 Package holidays are sold by Zentripo as an independent agent and proud member of The Good Travel Agent, which provides full financial protection under ABTA (P8607) and ATOL bonding arrangements.​

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9. My Liability

9.1 I accept no liability for the acts, omissions or insolvency of The Good Travel Agent or any supplier.

9.2 Nothing in these terms excludes my liability for death or personal injury caused by my negligence or for fraud.

9.3 In all other cases my total liability to you is limited to £100.

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10. Privacy

10.1 Your personal data is handled in accordance with my Privacy Policy.

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11. General

11.1 These terms are governed by the laws of England and Wales.

11.2 I may update these terms at any time – the latest version will always be shown here.

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12. Contact us

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