Privacy Policy
At Zentripo, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR) and UK Data Protection laws.
1. Information We Collect:
We may collect and process the following personal information:
• Personal Identification Information: Name, email address, phone number, address.
• Booking Information: Travel preferences, passport details, and payment information for booking purposes.
• Website Usage Data: Information about your visits to our website (e.g., IP address, browser type, pages visited, and time spent on the site).
• Marketing Data: Preferences regarding receiving marketing materials from us.
2. How We Use Your Information
We may use the information collected for the following purposes:
• To provide you with information, products, and services that you request from us.
• To process your bookings, payments, and travel arrangements.
• To communicate with you about your booking or inquiry.
• To improve our website and services based on user behaviour and feedback.
• To send marketing communications, where consent has been given.
• To comply with any legal obligations.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
• Contractual Obligations: To fulfil the booking and service requests you make.
• Legitimate Interests: To improve our services and ensure website functionality.
• Consent: For sending marketing materials, which you can opt-out of at any time.
• Legal Compliance: To meet any legal or regulatory requirements.
4. How We Protect Your Data
We take the security of your personal data seriously and have implemented measures to prevent unauthorised access, disclosure, or loss of your information. These measures include encryption, secure servers, and access controls.
5. Data Retention
We will only retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy. Once this period has passed, your data will be securely deleted or anonymized.
6. Your Rights Under GDPR
Under GDPR, you have the following rights concerning your personal data:
• Right to Access: You can request a copy of the information we hold about you.
• Right to Rectification: You have the right to correct any inaccurate or incomplete information.
• Right to Erasure: You can request the deletion of your data in certain circumstances.
• Right to Restrict Processing: You can request to limit the processing of your data.
• Right to Data Portability: You can request to receive your data in a structured format.
• Right to Object: You can object to the processing of your data, including for direct marketing purposes.
To exercise any of these rights, please contact us at info@zentripo.co.uk
7. Sharing Your Information
We may share your data with third-party service providers (e.g., airlines, hotels, payment processors) necessary for fulfilling your travel bookings. We ensure that these third parties comply with data protection regulations.
We will never sell your personal information to third parties.
8. International Data Transfers
If we transfer your data outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legal frameworks.
9. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device to track site usage and preferences. You can adjust your cookie preferences through your browser settings. We use third-party cookies from Trustpilot and you will be sent a link to review Zentripo.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and where appropriate, notified to you via email.
11. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at:
Zentripo
info@zentripo.co.uk